Returns & warranty claims in the online shop

Do you want to return a product?

We are happy to help you with advice and support, because we are sure that we can inspire you with our products.

Please give us the chance to convince you of the quality of our products and send us an e-mail to [email protected]

However, if you still wish to return a product that you have purchased from our online shop, please proceed as follows:

A: You have a customer account with us: Simply click here to return goods and log in with your account

B: You have NO customer account with us:

1. Click here to open the sample revocation form
   
   
2. Copy the text into an e-mail or text document
   
   
3. Fill in all the fields - the order number is particularly important, as well as the date of order, receipt and cancellation
   
   
4. Indicate all the items you wish to return.
   
   
5. Make sure you also include a telephone number where we can reach you.
   
   
6. Send the e-mail or print out the document, sign it and send it to us by fax to +49 (0) 9088 920 09 03 or by post to
   fensterwischer.info - Karl Göttler
   Schloßstraße 13
   86745 Hohenaltheim
   Germany
   
   
7. Please wait until we confirm the cancellation request, otherwise the package may not be accepted and double shipping costs may be incurred!